I recently looked at my Google My Business Reviews and was shocked to see an out-of-context negative remark posted on my results page.
It’s not that I was offended by a negative comment, I can deal with that. It’s that the actual review was so very positive. But you wouldn’t know that without deeper scrutiny.
In this case, Google My Business chose to grab a blurb from a five-star review of my services. The sentence they chose was actually a criticism of my competition, but it was presented as a criticism of my business (see images below). When a visitor clicks on that review, they see the whole story.
Sometimes you just have to laugh.