Last week, I discussed the challenge of working with a web designer/developer who refuses to cooperate with a client when that client decides to change directions and use another web services provider.
Of course, nobody enjoys losing a customer, but that’s the way of business sometimes. It’s not personal. We all experience this and it’s our responsibility as mature, fully formed adults to cooperate with the wishes of the former client no matter how badly our feelings are hurt.
Why be mature?
- It’s the right thing to do. Refusing to cooperate ruins your reputation and damages our industry.
- Every designer inherits projects and relies on fired web designers to cooperate. If everyone cooperates, the system works.
- If you play nice, the client might just hire you back when s/he learns what a huge mistake it was to fire you.
Truthfully, that post was inspired by a real-life situation that is happening right now. In this case a web designer, Glenn, is refusing to transfer a domain he registered on behalf of his former client, who is my new client. I’ve built a site that is ready for deployment, but access to the client URL (www.websitename.com) is being withheld by the designer for some reason I can’t understand.
Glenn claims that the domain registry, namecheap.com in this case, is not allowing him access to his account. I’ve attached an email thread between me and the designer. In the thread, the designer tries to convince me that it’s the fault of namecheap.com and he has no ability to fix the situation. Glenn said he simply cannot access his account.
Strangely, he says the situation is so troubling that he is planning to switch all his namecheap domains to another registration service. But, how is he supposed to do that if he can’t access his account? Because, if he had access to his account, he could simply transfer the domain to my client and the drama would be over.
I’ve hidden the names of the companies and clients to protect their identities.
Ultimately, the best way to avoid this situation is to register a domain in your own account and grant a designer/developer temporary, limited access to the domain for the purpose of changing the nameserver settings when making your site go live. Never, ever give your domain registration admin username and password to anyone you don’t fully know or trust. As I mentioned in last week’s post, the domain registration is the essential identity of your web presence (and your online identity). It’s like the keys to your reputation. Whoever controls your domain controls your website.